Company Name: PIXELWAVE LIMITED
Website: https://pixelwve.co.uk
Contact Email: info@pixelwve.co.uk
Registered Address: 128 City Road, London, EC1V 2NX

At PIXELWAVE LIMITED, customer satisfaction is at the core of everything we do. This Refund and Return Policy outlines the conditions under which clients may be eligible for refunds, what is considered a valid return or revision request for our digital services, and how we handle disputes related to our service offerings.

We encourage you to read this policy carefully before engaging with any of our services. By using our services, you agree to the terms stated below.

1. Scope of Policy

This policy applies to all services provided by PIXELWAVE LIMITED, including:

• E-commerce SEO & Conversion Optimization

• Product & Inventory Management Systems

• Payment Gateway Integration

• Custom E-commerce Website Development

Please note: Since we offer digital services and deliverables, we do not accept physical product returns or offer physical refunds.

2. General Refund Conditions

You may be eligible for a partial or full refund only under the following conditions:

• The service was not delivered as agreed or expected

• There is a proven failure to meet contractual specifications

• You made a written refund request within 14 days of service initiation or delivery

• We have not yet begun development or implementation of the service

All refund requests must be made in writing to info@pixelwve.co.uk with supporting documentation.

3. Service-Specific Refund Guidelines

a. E-commerce SEO & Conversion Optimization

Refunds are possible within the first 7 days only if no optimization work (e.g., audits, keyword research, metadata updates) has started. Once implementation begins, a prorated refund may be offered based on the scope completed.

b. Product & Inventory Management Systems

If you cancel a project before system configuration begins, a full refund is eligible. Once initial development starts, you may receive a partial refund, minus any time and labor already invested.

c. Payment Gateway Integration

Refunds may be granted if:

• Your gateway is incompatible and cannot be resolved

• You withdraw before any backend configuration work begins

No refunds will be issued for completed integrations or third-party provider fees.

d. Custom E-commerce Website Development

Website design and development projects involve intensive custom work. Refunds are only granted if:

• No design or development has started

• A milestone-based payment schedule was agreed, and the request is made before the next phase

If design concepts have been shared or development has begun, only unbilled work may be canceled or partially refunded.

4. Non-Refundable Situations

We do not offer refunds under the following conditions:

• Client fails to provide necessary content or feedback in a timely manner

• Delays are caused by third-party platforms (e.g., hosting, payment processors)

• Change of mind after service commencement

• Services were completed and approved by the client

• Subscription-based fees for ongoing support, hosting, or maintenance after renewal

• Client breaches any of our Terms of Use

5. Modifications & Revisions

We are committed to delivering high-quality results and include limited revisions for most services. Please refer to your specific service agreement for how many revision rounds are included. Additional revisions may incur a fee.

If you are unhappy with a specific deliverable, contact us to discuss a resolution before initiating a refund request.

6. Refund Processing

Once a refund is approved:

• It will be processed within 7-10 business days

• It will be issued using the original payment method

• An email confirmation will be sent with transaction details

Note: We are not responsible for delays caused by banks or payment processors.

7. Chargebacks

We strongly discourage chargebacks. If you are dissatisfied with any service, please contact us directly to resolve the issue. Initiating a chargeback without prior communication may result in service termination and legal action.

8. Policy Amendments

PIXELWAVE LIMITED reserves the right to update or amend this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.

9. Contact Information

For questions, concerns, or refund requests, please contact:

PIXELWAVE LIMITED
128 City Road, London, EC1V 2NX
Email: info@pixelwve.co.uk
Website: https://pixelwve.co.uk